Case Studies

Case Studies

We have helped a wide range of clients over the last 15 years and reasons as to the whys and wherefores of the loss of their data. To that end we have a broad knowledge of problems relating to data recovery as our case studies show.
Case Studies

Case Study 1:

Mac Air 2012 Sleep Mode

Issue

Client had been using Mac Air for 17 months without any problems until one day the the Macbook went into sleep mode and won’t come out of it. Client brought the laptop to a local repair shop but they could not get the data off the drive. Client then took the laptop to the Apple Genuis Bar but they also could not read anything from the hard drive and fitted a new hard drive to laptop at a cost of £185.

Our Solution

We received hard drive in and quickly diagnosed that the disk had a mechanical fault. The read/write head got stuck on the disk platters. We managed to unstuck the read/write head and quickly imaged the disk on our quickest imaging machine for a full data recovery.

* If your Mac has hung it might mean it has a stuck read/write head assembley. Contact us today for expert advice.

Case Study 2:

Sector Problems on a Synology DiskStation

Issue

Client had a 4 disk Raid 0 Synology DiskStation. The Synology DiskStation NAS system was working fine for years but over the last few weeks the client notices data was going missing, office docs would go missing, emails would get lost etc. It all seemed to stem from the fact that the Synology DiskStation was restarted without powering it down and this seems to have caused all the problems. There was 745GB of data on the Synology DiskStation 2 weeks ago and now there is only 521GB of data on Synology DiskStation. It seems like over 200GB of data has gone missing into thin air.

Our Solution

We received in the 4 disks from the Synology DiskStation and diagnosed that the 4 disks had sever sector problems. This means the hard drive could not read some of the data stored on the disk platters due to the bad sectors. We imaged all 4 disks and got a 100% image, and processed the data to recover all the data including the lost data for the client.

* If your Synology DiskStation data goes missing without warning please contact us for a data recovery quote.

Case Study 3:

Windows 2003 Server – Local Photography Business

Issue

Windows 2003 Server running a raid 5 system with 4 scsi disks. This system was for a local photography business that stored all their photo shoots on this server. There was 4 recent wedding shoots that was not backed up anywhere else. On a Monday morning system failed and reported one disk had failed. The client replaced the damaged disk with a new disk and run a rebuild. Rebuild completed 100% and then server would not start. It reported another disk had failed. Client replaced damaged disk with a like for like disk and started the rebuild process again. Again the rebuild process completed and server rebooted but now will not boot up. It is reporting all disks are online but cannot boot into windows. Now another disk was blinking a code, the code is a yellow light then a green light.

Our Solution

We received in the 4 original scsi disks and the 2 new scsi disks for recovery. We imaged all working disks and started work on the 2 original disks that failed. The 2 scsi disks had a motor and a failed read/write head assembly. We completed a platter exchange on both disks and imaged them 100%. We then recoded and recompiled the raid parity to extract 95% of the data. We recovered the 4 wedding shoots that was critical to the success of the recovery.

* We specialise in recovering data from failed rebuilds even if there has been more than one failed rebuild of the raid system!

Why Choose Staines Data Recovery?

  • Fixed pricing on recovery (You know what you are paying - no nasty surprises).
  • Quick recovery turnaround at no extra cost. (Our average recovery time is 2 days).
  • Memory card chip reading services (1st in the UK to offer this service).
  • Raid recoding service (Specialist service for our business customers who have suffered a failed server rebuild).
  • Our offices are 100% UK based and we never outsource any recovery work.
  • Strict Non-disclosure privacy and security is 100% guaranteed.

You saved the day when the PCB board fried on my HDD holding 10 years of pictures of my wife and children.

Aindre Wilson, Heathrow

Many thanks for your assistance and support in retrieving and recovering important data from my corrupt and dead hard drive.

Maggie Stenson, Chertsey

I received the DVD with the 2012 photos that you recovered from my faulty Sandisk SD memory card.

Phillip Gillespie, Staines

I appreciated your professional approach and explaining matters to me in a language I could understand (just about).

Pat Boyce, Sunbury

Many Many Thanks for a 100% recovery of my crashed seagate hard drive including over 2 years of family pictures of our 2 young children. You managed a near full file recovery of precious memories.

Glen Taylor Weybridge

Great Job! You was able to get my data back fast when I needed it most. Their friendly professional staff was eager to help and they kept me in the loop throughout the whole data recovery process.

Martin Cross, Virginia Water

Customer service was excellent from start to finsh. You took the time to explain what was going on with my hard drive.

Joan Lyons, Egham