- Fixed pricing on recovery (You know what you are paying - no nasty surprises).
- Quick recovery turnaround at no extra cost. (Our average recovery time is 2 days).
- Memory card chip reading services (1st in the UK to offer this service).
- Raid recoding service (Specialist service for our business customers who have suffered a failed server rebuild).
- Our offices are 100% UK based and we never outsource any recovery work.
- Strict Non-disclosure privacy and security is 100% guaranteed.
Data Recovery Process
Professional And Expert Advice
We love to speak to potential clients to demonstrate our expert knowledge of all things Data Recovery. Sadly though that means that they have encountered a problem with their storage device. If you have experienced such a problem email or telephone us direct and speak to one of our professional and friendly engineers who will be able to talk you through what we can do to help. They will be able to provide you with a diagnosis as to what has caused the problem as well as a no hassle quotation; this quotation will detail everything required to repair your data including its safe return by courier. Once you are happy to proceed we will be happy to receive your hard drive or storage device through the post (preferably sent by registered or special delivery) or courier. If you are in the vicinity and would like to deliver it to us yourself we would be more than happy to see you. Our shipping form is available to download from the Contact Us page; enclose it complete with your full details. Please try to ensure secure packaging of your device to reduce the amount movement in transit; this reduces the risk of further damage as a result of external forces. If you are happy with the information and quote that our engineer has supplied you with, we will be more than happy to set the process moving and look forward to receiving your hard drive or other storage device.
Initial No Fee Diagnosis And No Obligation Quote
Upon receipt of your hard drive our engineer will give you a call to talk through the diagnosis. It is easier to ascertain the nature of the problem and complexities of recovering the data with drive in hand. They will also discuss with you the details of the quote you have been given; explaining again the costs incurred in repairing the drive. The price you are quoted will ultimately be the price you pay. If you are happy and wish to proceed the storage device is entered into our system and is then passed to the recovery department where the process of recovery can begin as soon as possible.
The Data Recovery Process Explained
The average recovery time for a hard drive or other storage is 2-3 days. During this time our engineers use up to data technology and a wealth of knowledge to recover the data to our secure servers where it is stored. Our engineer will contact you by telephone to explain what we have done and at the same time you will receive an email that contains comprehensive details of the directories and filenames within the data as well as snapshots showing you the data for your own peace of mind.
Returning Your Data
Having verified the data via telephone and email and also confirmed everything you require has been recovered, you can then make full payment via credit or debit card, bank transfer or cheque. Once we have received your payment in full we will backup your data to your chosen media and dispatch it via next day courier service. The price for this has already been factored into your quotation; there are no hidden extras and nothing else to pay. There are no charges for using a credit or debit card either; something that many other Data Recovery companies impose on their customers.