We recover lost data from failed hard disk drives, broken solid-state drives (SSDs) and damaged RAIDs, as well as photos that have vanished from your camera's memory card. We have a look at each device for free; then we give you a fixed price for the job, and in most cases, you only pay if we recover your data.
The device comes in to us, a diagnosis from one of our engineers and a single fixed price come back, and the choice is yours.
You never need to pay to find out whether we can recover the data. The diagnostic is always free, and the quote is fixed before any actual work is done; see our data recovery prices.
Whether you've got a broken USB flash stick or a multi-drive disaster at the office, find your device below for more information, or call to describe your problem.
The hard disk could click, beep, refuse to start spinning, or just fail to show…
Unlike hard drives, solid state drives do not fail the same way. There is no…
NVMe is the high-performance storage in modern laptops and PCs, and when an M.2 stick…
The sudden loss of wedding photos during the shoot, a camera that suddenly wants to…
USB sticks hold dissertations, company accounts and years of family photos, then…
Whether your laptop is dead, stuck in a boot loop, has been left at the bottom of a…
Home towers, office workstation PCs and all-in-one PCs: we get the data back if a…
Folder with a question mark, endless white screen, or an iMac that simply won't…
MacBooks can die silently: no clicking, no warning messages, the device simply…
The backup drive is frequently the one that fails. External hard drives are…
NAS units were always silently holding your family's or company's critical…
You have footage of an incident, a break-in or an insurance claim, and your DVR has…
A degraded array limps on until another failure occurs (for example, a second disk…
Everything that is connected to your SAN will go down if shared storage fails. We…
A ransom demand for money, files changed to have an unusual file name extension…
When you see a blue screen that requires a 48-digit key you have never seen before…
A former employee hands you a laptop that has been returned suspiciously empty…
Ring 0800 689 0668 or use the free online diagnostic, and tell us what happened.
Once you've got your quote, please send it to our Guildford lab via a tracked and insured delivery method.
Inside 2 working days of receipt, you will have the fault, what's recoverable, and the fixed price in front of you.
Accept our quote and your restored data will go back to you on an encrypted drive.
Before you post anything to us, we will need to give you a quote, which you can get by ringing us or by filling in the free online diagnostic. Once you have that quote, the device can be posted to us tracked and insured, or dropped off at the Guildford lab if you would rather bring it in yourself.
Sending a drive from a computer, laptop, MacBook, iMac, CCTV/DVR or server? You will need to remove the internal hard drive or SSD and send us just the drive, as we are unable to remove the drive for you. We also cannot recover storage soldered onto a motherboard, such as in Apple Silicon Macs and some thin laptops. Only drives that can be removed from a machine and sent to us can be recovered. If you are unsure whether your device has a removable drive, please call us before sending. RAID, server and SAN drives need to be removed from their enclosure and labelled by bay. For a NAS, send the disks themselves if they are removable, otherwise the entire NAS device. An external single drive should come to us whole, along with its cable and power supply.
↓ Print the booking-in & shipping form (PDF)
Please mark the package for the attention of Guildford Data Recovery, and we will call you as soon as we have diagnosed your media.
Unsure as to how to proceed with sending the item in for recovery? Then simply call 0800 689 0668, or complete the free online diagnostic prior to dispatching the item to obtain your price quotation.
"External drive with years of family photos suddenly wouldn't mount. Posted it on the Monday, had the diagnosis by Wednesday and everything back the next week. Honestly worth every penny."
Rachel T · Weybridge"Our office NAS dropped two disks and the IT firm wrote it off. These guys rebuilt the array and recovered the lot — invoices, CAD files, all of it. Genuinely saved the business."
Mark H · Feltham"Snapped USB stick with my dissertation on it, two weeks before the deadline. Connector repaired, then an email saying every file was there. Fast, honest and clearly explained."
Amy W · EghamWe do post-in for Staines, Spelthorne and the Surrey and west London towns round about. Anywhere else in the UK, it's tracked next-day post.
If you would like to know what can be recovered, the diagnostic is free and the quote is fixed, and on most jobs you only pay if we recover your data, so ring the freephone or start online.