In addition to being home to Royal Holloway, Egham also boasts the Magna Carta meadows at Runnymede. Our lab gets a steady supply of broken or failing devices from the town, such as student laptops and failed drives, and dissertation deadlines always jump the queue.
Free diagnosis for all Egham customers. All quotes are fixed before any work, and in most cases you only pay if we recover your data.
Egham is defined by its two major features: the hilltop campus of Royal Holloway and the Magna Carta meadows of Runnymede. These are the primary influences shaping the work sent to our laboratory. Term time supplies a consistent flow of TW20 student laptops which died a week before hand-in, USB sticks snapped in library machines, and external hard drives containing the only copy of a year's research. Add the town's professional services and small businesses, and there is clearly an area that relies heavily on portable storage, which is exactly the storage that fails first.
Since we are the Staines side of the service and do not operate walk-in premises, sending a device to us is deliberately painless. Get a quote first by phone or with our free online diagnostic. We will then guide you through packing your device and send you the postage details; you post it tracked and insured from your Egham address or hall of residence to our send-in location in Guildford, another university town approximately half an hour away. Once received, your device is generally on a bench the very next working day.
Students facing a deadline should tell us at the very beginning: urgent cases are flagged on arrival. Most laptop recoveries are completed within days of your approval, because the internal storage in almost all laptops remains intact even after they have stopped working. We provide each client with a free diagnosis and one fixed written quotation. On logical recoveries, you only pay if we recover your data. Cases involving physical or mechanical damage are quoted up front and require a 50% deposit, and we will never begin any work without your express consent.
Before sending anything, get a quote from us either by telephone or using our free online diagnostic. Then post your hardware to us (tracked and insured), or drop it off at our Guildford laboratory in person.
Sending a drive from a computer, laptop, MacBook, iMac, CCTV/DVR or server? You will need to remove the internal hard drive or SSD and send us just the drive, as we are unable to remove the drive for you. We also cannot recover storage soldered onto a motherboard, such as in Apple Silicon Macs and some thin laptops. Only drives that can be removed from a machine and sent to us can be recovered. If you are unsure whether your device has a removable drive, please call us before sending. RAID, server and SAN drives need to be removed from their enclosure and labelled by bay. For a NAS, send the disks themselves if they are removable, otherwise the entire NAS device. An external single drive should come to us whole, along with its cable and power supply.
↓ Print the booking-in & shipping form (PDF)
Please mark the package for the attention of Guildford Data Recovery, and we will call you as soon as we have diagnosed your media.
Unsure as to how to proceed with sending the item in for recovery? Then simply call 0800 689 0668, or complete the free online diagnostic prior to dispatching the item to obtain your price quotation.
Free diagnostic, fixed quote, and in most cases you only pay if we recover your data. Start now or call the freephone.