Home to Royal Holloway and the Magna Carta meadows of Runnymede, Egham keeps our lab busy with student laptops and failed drives — and dissertation deadlines always jump the queue.
Free diagnostic for every Egham customer. Fixed quote before any work — no fix, no fee.
Egham is defined by two things — the Magna Carta meadows at Runnymede and the hilltop campus of Royal Holloway — and both shape the work that reaches us. Term-time brings a steady run of TW20 student laptops that died a week before hand-in, USB sticks snapped in library machines, and external drives holding the only copy of a year's research. Add the town's professionals and small businesses and you have a postcode that leans heavily on portable storage, which is precisely the storage that fails first.
Because we're the Staines side of the service and hold no walk-in premises, getting a device to us is deliberately painless. We arrange tracked, insured postage or a free courier collection from your Egham address or hall of residence, and the device travels to our send-in lab in Guildford — itself a university town, barely half an hour away. It's usually on a bench the next working day.
Students facing a deadline should say so from the outset: urgent cases are flagged on arrival and most laptop recoveries finish within days of your go-ahead, because the storage inside a dead laptop is nearly always intact. Every job gets a free diagnostic and one fixed written quote, with no fix, no fee on logical recoveries. Physical and mechanical faults are quoted up front with a 50% deposit, and we'll never start work without your say-so.
Most customers post or courier their media to us.
Sending a drive from a computer, laptop, MacBook, iMac, CCTV / DVR or server? Please remove the internal hard drive or SSD and send us just the drive — we don't provide an internal drive-removal service. We don't recover storage soldered to a motherboard (e.g. Apple Silicon Macs and some thin laptops) — only drives that can be removed and sent to us.
↓ Print the booking-in & shipping form (PDF)
Mark the package for the attention of Guildford Data Recovery and we'll call you as soon as we diagnose your media.
Not sure what to send? Call 0800 689 0668 first or use the free online diagnostic.
Free diagnostic, fixed quote, no fix no fee — start now or call the freephone.