Around Shepperton Studios and the wider TW17 area, we recover camera cards, editing drives and RAID full of footage — posted in free from Staines, diagnosed free at our Guildford location.
Free diagnostic for every Shepperton customer. Fixed quote before any work — no fix, no fee.
Shepperton is a quiet riverside village with a film studio at its heart, and that combination shapes our TW17 workload. Alongside the usual home-office drives and family photo archives, we get production and post-production storage: corrupted CF, SD and CFExpress cards straight off a shoot, editing scratch drives that stopped mounting mid-project, and multi-disk RAID arrays holding footage that simply cannot be reshot. Freelancers and small production companies working around Shepperton Studios lean on us when a card or drive goes down at the worst possible moment.
We're the Staines arm of the operation and hold no walk-in premises, so getting media to us is quick and low-fuss. Small cards can go by tracked post; larger arrays and multiple drives are better collected by a free, insured courier from your Shepperton address or edit suite. Everything travels to our send-in lab, Guildford Data Recovery, roughly half an hour away, where the free diagnostic starts on arrival. Tell us the format and codec and we'll return files ready to drop back into your timeline.
Every job — a single SD card or a full array — gets a free diagnostic and one fixed written quote before work begins, with no fix, no fee on logical recoveries. Physically damaged cards and mechanically failed drives are handled in the clean room with a 50% deposit up front. Please note we don't recover phones, tablets or memory soldered to a device board, so on-camera internal storage that can't be removed is worth checking with us first.
Most customers post or courier their media to us.
Sending a drive from a computer, laptop, MacBook, iMac, CCTV / DVR or server? Please remove the internal hard drive or SSD and send us just the drive — we don't provide an internal drive-removal service. We don't recover storage soldered to a motherboard (e.g. Apple Silicon Macs and some thin laptops) — only drives that can be removed and sent to us.
↓ Print the booking-in & shipping form (PDF)
Mark the package for the attention of Guildford Data Recovery and we'll call you as soon as we diagnose your media.
Not sure what to send? Call 0800 689 0668 first or use the free online diagnostic.
Free diagnostic, fixed quote, no fix no fee — start now or call the freephone.