Shepperton Data Recovery | Film & Media Drives

// data recovery for shepperton

Shepperton is a quiet riverside village with a film studio at its heart, and that shapes our TW17 workload. We get the normal home-office drives and family photo archive jobs, but also lots of production and post-production storage. Clients regularly send us corrupted cards (CF, SD and CFexpress) straight off a shoot, editing scratch drives that stopped mounting in the middle of a project, and multi-disk RAID arrays filled with footage that can't be reshot. Freelancers and small production houses near Shepperton Studios come to us when a card or drive crashes at the worst possible time.

We're the Staines side of the operation and have no walk-in premises, so getting media to us is both quick and convenient. To begin, get a quote by calling us on 0800 689 0668 or completing our free online diagnostic. Small cards can go by tracked post. For a RAID array, please remove all the disks from the unit and label each one with its bay number. Please don't include the enclosure; instead, pack the disks properly along with any other drives and send them by a tracked, insured postal service from your Shepperton address or edit suite to our send-in location at Guildford Data Recovery, about thirty minutes away. That's where we run the free diagnostic, and if you tell us the format and codec, we'll return your recovered files ready to drop straight back into your timeline.

Every job (an individual SD card or an entire array) gets a free diagnostic and then one fixed price quote before work starts. On logical recoveries, you only pay if we recover your data. Physically damaged cards and mechanically failed drives are handled on our repair bench, with 50% of the fixed quote due upfront and the balance only if we recover your data. We don't recover phones, tablets or memory soldered to a device board, so please check with us first if your camera's internal storage may not be removable.

Post your device to us from Shepperton — it's simple

We need to give you a quote before you send anything. To get one, call us or fill in our free online diagnostic. Once you have that number, please post your equipment to us (insured and tracked), or you're welcome to bring it to our Guildford lab in person.

Sending a drive from a computer, laptop, MacBook, iMac, CCTV/DVR or server? You will need to remove the internal hard drive or SSD and send us just the drive, as we are unable to remove the drive for you. We also cannot recover storage soldered onto a motherboard, such as in Apple Silicon Macs and some thin laptops. Only drives that can be removed from a machine and sent to us can be recovered. If you are unsure whether your device has a removable drive, please call us before sending. RAID, server and SAN drives need to be removed from their enclosure and labelled by bay. For a NAS, send the disks themselves if they are removable, otherwise the entire NAS device. An external single drive should come to us whole, along with its cable and power supply.

Wrap your hardware in bubble wrap or a padded envelope. There's no need to include cables or power supplies, unless you're sending an external drive, which should come whole with its own.
Download, print and complete the booking-in & shipping form (PDF) and enclose it, with your name, contact number, and a short description of what has happened.
Post your hardware by way of Royal Mail Special Delivery, or alternatively choose a tracked courier service of your preference, to ensure full coverage of loss/damage during delivery.
Would you rather deliver it personally? Just bring it into the Guildford lab's reception, at the address shown, Monday to Friday, 9am to 5:30pm. A prior appointment is not necessary.

// send your device to your nearest location

Guildford Data Recovery

Building 2, Ground Floor
Guildford Business Park
Guildford, GU2 8XH

↓ Print the booking-in & shipping form (PDF)

Please mark the package for the attention of Guildford Data Recovery, and we will call you as soon as we have diagnosed your media.

Unsure as to how to proceed with sending the item in for recovery? Then simply call 0800 689 0668, or complete the free online diagnostic prior to dispatching the item to obtain your price quotation.

Common questions

Generally yes, as long as you stop using the card as soon as you notice something wrong with it. Don't format the card and don't make any more recordings on it. Get a quote by calling 0800 689 0668 or through our free online diagnostic, then post the card in as-is and we'll take a sector-level image of it and rebuild your clips from that. The diagnostic is free.

Yes, failing RAID arrays and NAS units are routine work in our laboratory. Please turn off the unit and do not rebuild or reinitialise it. First get a quote either on 0800 689 0668 or with the free online diagnostic. Then remove all disks from the unit, label each one by bay and send all disks together (tracked and insured) to us in Guildford, without the enclosure or controller. If the disks cannot be removed from a NAS, sending the NAS itself is fine. Each disk is imaged first before we reconstruct the volume.

Yes. Tell us as much about your project as you can: which camera(s) were used, what container the video was stored in, and which codec it used. We'll send you the recovered footage on a new encrypted drive, organised and verified so it's easy to drop straight back into your edit. If it's a large job, like many hours of footage, you can have us return it on a drive you supply instead.

Data Recovery Shepperton

Devices we recover for Shepperton

Post your device to us from Shepperton — it's simple

Guildford Data Recovery

Common questions

Shepperton, your data is closer than you think.