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Data Recovery Virginia Water

Between the Wentworth estate and the woodlands of GU25, the homes and home-based businesses in Virginia Water have trusted us with drives full of valuable work as well as precious memories, all posted in with tracking and diagnosed free at our Guildford location.

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Every Virginia Water customer gets a free diagnostic. You receive a fixed quote prior to any work, and in most cases you only pay if we recover your data.

// data recovery for virginia water

Virginia Water is one of the most affluent corners of Surrey. It is defined by the exclusive Wentworth estate and golf course, the private winding roads through the pine woods and the lake that gives the town its name. Located just west of Egham and only a short drive from Staines, it has become a perfect place for those who wish to discreetly manage a business or consulting practice from a home office along the GU25 lanes. The recoveries we perform in this area blend the personal (external hard drives containing decades of family photographs that no longer mount, and home NAS boxes or backup devices that fail without anyone noticing) and the professional (laptops and SSDs used to run consulting practices and small businesses from a quiet home base).

We have no shop to call into and there is nothing to travel all over the county for. As the Staines arm of the service, we do not have any walk-in premises; instead, after you have received a quote via phone or the free online diagnostic, your device will be sent the short distance to our Guildford location (Guildford Data Recovery, GU2 8XH) by insured and tracked post from Virginia Water. The drive time is a little over 30 minutes down the A320, and in most cases your device will be on an engineer's bench the next working day.

Each job starts with a free diagnostic, normally completed within about two working days of delivery rather than while you wait, and one fixed written quote prior to starting the data recovery. Logical faults such as deleted files, corruption or a drive that will not mount are only chargeable if we recover your data. Where mechanical, electrical or water damage has occurred to your device, the work takes place on our repair bench and you pay 50% of the quoted price upfront, with the balance only if we recover your data; however, prior to us commencing work you will see and approve the full amount.

We already recover data for this entire section of Surrey, including Weybridge, Egham and Virginia Water itself, so the post-in process is an established one and completely discreet. The recovered files will be returned to you on a brand new encrypted drive, all of our working files will be securely erased once you confirm you have received all of your data, and none of your information will leave our secure laboratory. We cannot help with phones, tablets or storage soldered onto the motherboard, so please contact us before posting if that is what has failed.

// what we recover

Devices we recover for Virginia Water

// getting your device to us

Post your device to us from Virginia Water — it's simple

Before sending anything, get a quote from us either by telephone or using our free online diagnostic. Then post your hardware to us (tracked and insured), or drop it off at our Guildford laboratory in person.

Sending a drive from a computer, laptop, MacBook, iMac, CCTV/DVR or server? You will need to remove the internal hard drive or SSD and send us just the drive, as we are unable to remove the drive for you. We also cannot recover storage soldered onto a motherboard, such as in Apple Silicon Macs and some thin laptops. Only drives that can be removed from a machine and sent to us can be recovered. If you are unsure whether your device has a removable drive, please call us before sending. RAID, server and SAN drives need to be removed from their enclosure and labelled by bay. For a NAS, send the disks themselves if they are removable, otherwise the entire NAS device. An external single drive should come to us whole, along with its cable and power supply.

  • Wrap your hardware in bubble wrap or a padded envelope. There's no need to include cables or power supplies, unless you're sending an external drive, which should come whole with its own.
  • Download, print and complete the booking-in & shipping form (PDF) and enclose it, with your name, contact number, and a short description of what has happened.
  • Post your hardware by way of Royal Mail Special Delivery, or alternatively choose a tracked courier service of your preference, to ensure full coverage of loss/damage during delivery.
  • Would you rather deliver it personally? Just bring it into the Guildford lab's reception, at the address shown, Monday to Friday, 9am to 5:30pm. A prior appointment is not necessary.
// send your device to your nearest location

Guildford Data Recovery

Building 2, Ground Floor
Guildford Business Park
Guildford, GU2 8XH

↓ Print the booking-in & shipping form (PDF)

Please mark the package for the attention of Guildford Data Recovery, and we will call you as soon as we have diagnosed your media.

Unsure as to how to proceed with sending the item in for recovery? Then simply call 0800 689 0668, or complete the free online diagnostic prior to dispatching the item to obtain your price quotation.

// virginia water questions

Common questions

Yes, the parcel that contains your item is tracked, insured, and carries no visible branding or indication of what is inside. Your item goes directly to our Guildford location and you will receive updates at each step of the process. Therefore, the entire recovery process is completed discreetly and without anyone visiting your home.
Your item will arrive at our Guildford location the next working day after posting, and the free diagnostic will typically take approximately two working days to complete following receipt of your package. As such, this is not a same-day, while-you-wait type of service. The majority of standard recoveries should be concluded within a week of receiving your approval to proceed. If, however, you need help urgently, please tell us during your initial call and we can fast-track the job.
No, our company operates as a post-in facility instead of a walk-in store. This allows us to keep costs lower and send your item directly to the engineers. Everything is handled via tracked and insured post to our Guildford location at GU2 8XH. Call us on 0800 689 0668 and we will talk you through it.

Virginia Water, your data is closer than you think.

Free diagnostic, fixed quote, and in most cases you only pay if we recover your data. Start now or call the freephone.