Between the Wentworth estate and the wooded GU25 lanes, Virginia Water's households and home businesses trust us with drives full of work and irreplaceable memories — collected free by courier and diagnosed at our Guildford location.
Free diagnostic for every Virginia Water customer. Fixed quote before any work — no fix, no fee.
Virginia Water is one of Surrey's most exclusive corners — the Wentworth estate and its golf course, the private roads winding through the pines, and the lake that gives the town its name — set just west of Egham and only a short drive from Staines. The recoveries we handle here blend the domestic and the professional: external drives holding decades of family photographs that suddenly won't mount, home NAS boxes and backup drives that failed without anyone noticing, and the laptops and SSDs that run the consultancies and small businesses managed quietly from home along the GU25 lanes.
There is no shop to call in at and nothing to drive across the county for. As the Staines arm of the service we keep no walk-in premises; instead your device travels the short distance to our Guildford location — Guildford Data Recovery, GU2 8XH — either by tracked, insured post or a free courier collection from your Virginia Water door. It is a run of little more than half an hour down the A320, and your drive is usually on an engineer's bench the next working day.
Every job begins with a free diagnostic — normally finished within about two working days of arrival, rather than while you wait — followed by one fixed written quote before any recovery starts. Logical faults such as deleted files, corruption or a drive that refuses to mount are strictly no fix, no fee. Mechanical, electrical and water-damage cases need clean-room work and carry a 50% deposit up front, but you will always see and approve the full price before we begin.
We already recover for customers right across this stretch of Surrey — Weybridge, Egham and Virginia Water itself — so the courier route is well worn and entirely discreet. Recovered files come back on a fresh encrypted drive, our working copies are securely wiped once you confirm you have everything, and nothing about your data leaves the lab. We can't help with phones, tablets or storage soldered onto a motherboard, so it's worth a quick call first if that is what has failed.
Most customers post or courier their media to us.
Sending a drive from a computer, laptop, MacBook, iMac, CCTV / DVR or server? Please remove the internal hard drive or SSD and send us just the drive — we don't provide an internal drive-removal service. We don't recover storage soldered to a motherboard (e.g. Apple Silicon Macs and some thin laptops) — only drives that can be removed and sent to us.
↓ Print the booking-in & shipping form (PDF)
Mark the package for the attention of Guildford Data Recovery and we'll call you as soon as we diagnose your media.
Not sure what to send? Call 0800 689 0668 first or use the free online diagnostic.
Free diagnostic, fixed quote, no fix no fee — start now or call the freephone.