Between the Wentworth estate and the woodlands of GU25, the homes and home-based businesses in Virginia Water have trusted us with drives full of valuable work as well as precious memories, all posted in with tracking and diagnosed free at our Guildford location.
Every Virginia Water customer gets a free diagnostic. You receive a fixed quote prior to any work, and in most cases you only pay if we recover your data.
Virginia Water is one of the most affluent corners of Surrey. It is defined by the exclusive Wentworth estate and golf course, the private winding roads through the pine woods and the lake that gives the town its name. Located just west of Egham and only a short drive from Staines, it has become a perfect place for those who wish to discreetly manage a business or consulting practice from a home office along the GU25 lanes. The recoveries we perform in this area blend the personal (external hard drives containing decades of family photographs that no longer mount, and home NAS boxes or backup devices that fail without anyone noticing) and the professional (laptops and SSDs used to run consulting practices and small businesses from a quiet home base).
We have no shop to call into and there is nothing to travel all over the county for. As the Staines arm of the service, we do not have any walk-in premises; instead, after you have received a quote via phone or the free online diagnostic, your device will be sent the short distance to our Guildford location (Guildford Data Recovery, GU2 8XH) by insured and tracked post from Virginia Water. The drive time is a little over 30 minutes down the A320, and in most cases your device will be on an engineer's bench the next working day.
Each job starts with a free diagnostic, normally completed within about two working days of delivery rather than while you wait, and one fixed written quote prior to starting the data recovery. Logical faults such as deleted files, corruption or a drive that will not mount are only chargeable if we recover your data. Where mechanical, electrical or water damage has occurred to your device, the work takes place on our repair bench and you pay 50% of the quoted price upfront, with the balance only if we recover your data; however, prior to us commencing work you will see and approve the full amount.
We already recover data for this entire section of Surrey, including Weybridge, Egham and Virginia Water itself, so the post-in process is an established one and completely discreet. The recovered files will be returned to you on a brand new encrypted drive, all of our working files will be securely erased once you confirm you have received all of your data, and none of your information will leave our secure laboratory. We cannot help with phones, tablets or storage soldered onto the motherboard, so please contact us before posting if that is what has failed.
Before sending anything, get a quote from us either by telephone or using our free online diagnostic. Then post your hardware to us (tracked and insured), or drop it off at our Guildford laboratory in person.
Sending a drive from a computer, laptop, MacBook, iMac, CCTV/DVR or server? You will need to remove the internal hard drive or SSD and send us just the drive, as we are unable to remove the drive for you. We also cannot recover storage soldered onto a motherboard, such as in Apple Silicon Macs and some thin laptops. Only drives that can be removed from a machine and sent to us can be recovered. If you are unsure whether your device has a removable drive, please call us before sending. RAID, server and SAN drives need to be removed from their enclosure and labelled by bay. For a NAS, send the disks themselves if they are removable, otherwise the entire NAS device. An external single drive should come to us whole, along with its cable and power supply.
↓ Print the booking-in & shipping form (PDF)
Please mark the package for the attention of Guildford Data Recovery, and we will call you as soon as we have diagnosed your media.
Unsure as to how to proceed with sending the item in for recovery? Then simply call 0800 689 0668, or complete the free online diagnostic prior to dispatching the item to obtain your price quotation.
Free diagnostic, fixed quote, and in most cases you only pay if we recover your data. Start now or call the freephone.