Alongside the Thames between Staines and Walton lies Sunbury-on-Thames, which has sent us everything from water-damaged drives to family photo collections, posted in and diagnosed free on arrival.
Every Sunbury-on-Thames client gets a free diagnostic. We give you a fixed price quote before doing any work, and in most cases you only pay if we recover your data.
Sunbury-on-Thames follows the course of the River Thames from the lock and Walled Garden up towards Kempton Park, and its TW16 postcode has a mixed bag of riverside family homes, long-established local businesses and office space near Sunbury Cross and the BP campus. As such, the drives we receive vary greatly: backup disks with years' worth of family photos that have stopped mounting; a NAS in a home recording studio that has dropped a disk; and, given its proximity to the water, the rare occasion when a customer's drive has had a genuine soaking after a flood or burst pipe.
As a post-in service for Staines, we do not have an office in Staines that you can visit, so there is no 'counter' to walk into. After you have received a quote either over the telephone (0800 689 0668) or using our free online diagnostic, your device is sent by tracked, insured post to Guildford Data Recovery, about thirty minutes away just off the A3. Alternatively, you may take your device directly to the reception of our Guildford lab, Monday to Friday, 9am to 5:30pm. There is no need to make an appointment. Your device undergoes a free diagnostic as soon as it arrives. Recovered files are returned to you on a fresh encrypted drive by tracked courier.
Every Sunbury recovery job comes with the same terms: a free diagnostic followed by a written, fixed-price quote that you accept before any work takes place. For logical recoveries, you only pay if we recover your data. Drives that have suffered water damage, been dropped or failed electrically require repair-bench attention, so a 50% deposit is required upfront, with the balance only payable if we recover your data, and again only after you have seen and accepted the price. If your drive has been wet, do not attempt to dry it out or turn it on. Seal it in a plastic bag and contact us.
Before sending anything, get a quote from us either by telephone or using our free online diagnostic. Then post your hardware to us (tracked and insured), or drop it off at our Guildford laboratory in person.
Sending a drive from a computer, laptop, MacBook, iMac, CCTV/DVR or server? You will need to remove the internal hard drive or SSD and send us just the drive, as we are unable to remove the drive for you. We also cannot recover storage soldered onto a motherboard, such as in Apple Silicon Macs and some thin laptops. Only drives that can be removed from a machine and sent to us can be recovered. If you are unsure whether your device has a removable drive, please call us before sending. RAID, server and SAN drives need to be removed from their enclosure and labelled by bay. For a NAS, send the disks themselves if they are removable, otherwise the entire NAS device. An external single drive should come to us whole, along with its cable and power supply.
↓ Print the booking-in & shipping form (PDF)
Please mark the package for the attention of Guildford Data Recovery, and we will call you as soon as we have diagnosed your media.
Unsure as to how to proceed with sending the item in for recovery? Then simply call 0800 689 0668, or complete the free online diagnostic prior to dispatching the item to obtain your price quotation.
Free diagnostic, fixed quote, and in most cases you only pay if we recover your data. Start now or call the freephone.