Strung along the river between Staines and Walton, Sunbury-on-Thames sends us everything from water-damaged drives to family photo archives — posted in free, diagnosed free on arrival.
Free diagnostic for every Sunbury-on-Thames customer. Fixed quote before any work — no fix, no fee.
Sunbury-on-Thames runs along the river from the lock and Walled Garden up towards Kempton Park, and its TW16 postcode is a mix of riverside family homes, established small businesses and the offices around Sunbury Cross and the BP campus. The drives we see follow suit: external backups full of years of photos that stopped mounting, a NAS in a home studio that dropped a disk, and — being so close to the water — the occasional drive that's taken a genuine soaking after a flood or a burst pipe.
As a Staines-based, post-in service we don't run a counter you can walk into; instead we bring the lab to you. Your device travels by tracked, insured post or a free courier collection to Guildford Data Recovery, thirty-odd minutes away off the A3, and the free diagnostic begins as soon as it lands. Recovered files come back to you on a fresh encrypted drive by tracked courier.
The terms are the same for every Sunbury job: a free diagnostic, then a single fixed written quote you approve before anything happens. Logical recoveries are no fix, no fee. Water-damaged, dropped and electrically failed drives need clean-room attention and carry a 50% deposit up front — but again, only after you've seen and accepted the price. If a drive has been wet, don't try to dry it out or power it on; seal it in a bag and call us.
Most customers post or courier their media to us.
Sending a drive from a computer, laptop, MacBook, iMac, CCTV / DVR or server? Please remove the internal hard drive or SSD and send us just the drive — we don't provide an internal drive-removal service. We don't recover storage soldered to a motherboard (e.g. Apple Silicon Macs and some thin laptops) — only drives that can be removed and sent to us.
↓ Print the booking-in & shipping form (PDF)
Mark the package for the attention of Guildford Data Recovery and we'll call you as soon as we diagnose your media.
Not sure what to send? Call 0800 689 0668 first or use the free online diagnostic.
Free diagnostic, fixed quote, no fix no fee — start now or call the freephone.