On Heathrow's doorstep in west London, Feltham's businesses and households post us failed drives and downed servers — free diagnostic on arrival, no fix, no fee on logical jobs.
Free diagnostic for every Feltham customer. Fixed quote before any work — no fix, no fee.
Feltham straddles the line between suburban west London and the commercial sprawl around Heathrow, and its TW13 and TW14 jobs split much the same way. On one side, family PCs and external drives from the streets around Feltham High Street; on the other, failed workstation drives, NAS boxes and small servers from the freight, trade and logistics firms clustered near the airport. When a business system goes down, the cost isn't the hardware — it's the standstill, which is why we fast-track anything business-critical.
Although we're rooted in Staines just to the south, there's no counter to visit — the service is post-in and courier throughout. For a single drive, tracked Special Delivery reaches the lab next working day; for a server or a set of RAID disks, we book a free insured courier from your Feltham premises. Everything goes to our send-in lab in Guildford, and urgent jobs are flagged the moment they arrive.
The process doesn't change with the size of the job: a free diagnostic, then one fixed written quote to approve before any work starts, and no fix, no fee on logical recoveries. Mechanically and electrically failed drives are quoted up front with a 50% deposit for clean-room work. We handle drives, SSDs, memory cards, NAS and RAID — but not phones, tablets, or storage soldered to a motherboard.
Most customers post or courier their media to us.
Sending a drive from a computer, laptop, MacBook, iMac, CCTV / DVR or server? Please remove the internal hard drive or SSD and send us just the drive — we don't provide an internal drive-removal service. We don't recover storage soldered to a motherboard (e.g. Apple Silicon Macs and some thin laptops) — only drives that can be removed and sent to us.
↓ Print the booking-in & shipping form (PDF)
Mark the package for the attention of Guildford Data Recovery and we'll call you as soon as we diagnose your media.
Not sure what to send? Call 0800 689 0668 first or use the free online diagnostic.
Free diagnostic, fixed quote, no fix no fee — start now or call the freephone.