From Sandown Park to Claremont, Esher's households and small businesses send us failed drives and dead laptops — posted in free and diagnosed free before you pay a penny.
Free diagnostic for every Esher customer. Fixed quote before any work — no fix, no fee.
Esher gathers around its High Street between Sandown Park racecourse and the National Trust's Claremont gardens, a KT10 commuter town of family homes and the small consultancies and professional practices that run from them. The drives that reach us reflect that: laptops that won't boot with a self-employed client's whole business inside, home NAS units and backup drives that failed unnoticed, and external drives of photographs that stopped mounting the week someone finally meant to back them up.
We're the Staines-based, post-in side of the service, so there's no shop to find and no queue to join. We send over tracked, insured postage details, and the device travels the short distance from your Esher or Claygate address to our send-in location in Guildford. We run the free diagnostic and phone you with exactly what's wrong and what can be saved.
Cost is clear from the outset. The diagnostic is free, and you get one fixed written quote — never an hourly rate that creeps. On logical recoveries it's no fix, no fee: if we can't get your data back, you pay nothing. Physical, mechanical, electrical and water-damage jobs require filtered-air-bench work and carry a 50% deposit up front, but that too is quoted and agreed before anything begins. We don't recover phones, tablets or soldered-in storage.
Most customers post their media to us tracked and insured.
Sending a drive from a computer, laptop, MacBook, iMac, CCTV / DVR or server? Please remove the internal hard drive or SSD and send us just the drive — we don't provide an internal drive-removal service. We don't recover storage soldered to a motherboard (e.g. Apple Silicon Macs and some thin laptops) — only drives that can be removed and sent to us.
↓ Print the booking-in & shipping form (PDF)
Mark the package for the attention of Guildford Data Recovery and we'll call you as soon as we diagnose your media.
Not sure what to send? Call 0800 689 0668 first or use the free online diagnostic.
Free diagnostic, fixed quote, no fix no fee — start now or call the freephone.