No call centres and no scripts — describe what happened and you'll get straight answers about what's recoverable, what it costs and how to get the device to us.
Describe the device and what happened to it — a reply comes back the same working day.
Expect an engineer's callback within the same working day (Mon–Fri 9:00am–5:30pm). If it's urgent, call 0800 689 0668 now.
Mon–Fri 9:00am–5:30pm — the lab picks up directly, and the call is free from mobiles and landlines.
Guildford Data Recovery
Building 2, Ground Floorwww.guildforddatarecovery.co.uk
Post it to us tracked and insured — there's no collection service. Mark it for the attention of Guildford Data Recovery and include your name and number.
Is the drive inside a computer, laptop, Mac or server? Take the internal drive out first and post the bare drive alone — internal drives aren't something we remove. Storage soldered to a motherboard (e.g. Apple Silicon Macs) is outside what we recover.
Fill in a printed copy of the booking-in & shipping form and tuck it inside your package, so your device is logged the moment it lands.
↓ Booking-in & shipping form (PDF)
↓ Terms & conditions (PDF)
Run the free online diagnostic — choose your device, describe the fault, and you'll hear what's recoverable before anything goes in the post.
Down server, RAID or NAS? Tell us it's business-critical when you ring — the diagnostic jumps the queue the moment your drives land, and we'll get the sending details straight over.
Begin with the free diagnostic — it costs you nothing and shows you exactly where you stand.