No call centres and no scripts: just tell us what occurred and we will give you the truth about what can be recovered, what it will cost you and how to send the device to us.
Tell us about the device and what happened to it, and we will reply within the same working day.
Expect an engineer's callback within the same working day (Mon–Fri 9:00am–5:30pm). If it's urgent, call 0800 689 0668 now.
Our hours are Monday to Friday, 9am to 5:30pm, and the recovery laboratory answers directly. There is no charge for these calls when made from either a mobile or landline telephone.
Guildford Data Recovery
Building 2, Ground Floorwww.guildforddatarecovery.co.uk
Ring us on 0800 689 0668, or use the free online diagnostic tool to get a quote before posting your device to us. You should send your device tracked and insured, as we do not offer a collection service. Please clearly mark your parcel for the attention of Guildford Data Recovery and include your name and number.
Is your hard drive inside a computer, laptop, server or Mac? We'll need you to post just the hard drive to us, since we don't open up computers to take drives out. If it's a server, you'll need to pull all the disks yourself and mark each one with the bay it came from. We can't recover data from storage that's soldered onto the motherboard (Apple Silicon Macs, for example). If you're unsure whether your device fits into that category, please ring us before posting.
Include a completed paper version of the booking-in & shipping form within your package so that once received, we can immediately log your device.
↓ Booking-in & shipping form (PDF)
↓ Terms & conditions (PDF)
Do the free online diagnostic: choose your device, tell us what is wrong with it, and we will let you know if there is any recoverable data before you send it to us.
Is your server, RAID or NAS down? Call us and tell us if it is critical to your business; that way, the diagnostic will jump to the front of the queue as soon as the drives arrive, and we can send you the sending instructions right away.
Start with the free diagnostic, honestly. It costs you nothing and you'll see exactly where you stand.