A stone's throw from Staines and Heathrow's Terminal 4, Ashford's homes and commuters send us failed drives every week — and the free diagnostic begins the moment your device reaches the lab.
Free diagnostic for every Ashford customer. Fixed quote before any work — no fix, no fee.
Ashford sits in the middle of Spelthorne, wedged between Staines-upon-Thames and the western edge of Heathrow, and the TW15 jobs we handle reflect that commuter-belt mix: home-office external drives that stopped being recognised overnight, laptops that won't boot the morning of a deadline, and camera cards from family holidays that suddenly ask to be formatted. Ashford has no shortage of people working from home near the airport, and their data lives on exactly the kind of drives that fail without warning.
There's no walk-in shop to visit and no need to drive anywhere. As the Staines-based arm of the service, we arrange for your device to travel to our send-in lab — Guildford Data Recovery, about thirty to forty minutes down the A320 — either by tracked, insured post or a free courier collection from your Ashford door. Package the device well, or ask us how, and it's on an engineer's bench the next working day.
Every job begins the same way: a free diagnostic, then one fixed written quote before any recovery work starts. On logical faults — deleted files, corruption, a drive that won't mount — it's strictly no fix, no fee. Mechanical, electrical, water and fire-damage cases need clean-room work and carry a 50% deposit up front, but you'll always know the full price before you commit. We can't help with mobile phones, tablets, or storage soldered directly to a motherboard, so do ask first if that's what's failed.
Most customers post or courier their media to us.
Sending a drive from a computer, laptop, MacBook, iMac, CCTV / DVR or server? Please remove the internal hard drive or SSD and send us just the drive — we don't provide an internal drive-removal service. We don't recover storage soldered to a motherboard (e.g. Apple Silicon Macs and some thin laptops) — only drives that can be removed and sent to us.
↓ Print the booking-in & shipping form (PDF)
Mark the package for the attention of Guildford Data Recovery and we'll call you as soon as we diagnose your media.
Not sure what to send? Call 0800 689 0668 first or use the free online diagnostic.
Free diagnostic, fixed quote, no fix no fee — start now or call the freephone.