A stone's throw from Staines and Heathrow's Terminal 4, Ashford's homes and commuters send us failed hard disk drives every week. The completely free diagnostic process begins the moment your device arrives at the lab.
Free diagnostic for every Ashford customer. A fixed quote comes before any work, and in most cases you only pay if we recover your data.
Ashford sits in the middle of the Borough of Spelthorne, between Staines-upon-Thames and the south side of Heathrow Airport. The jobs we deal with from TW15 reflect this commuter-belt position: home office external drives that stop being recognised overnight, laptops that will not boot before an important deadline, and camera cards from family holidays that have decided they need formatting. There are many people working from home near the airport, and they rely on exactly the type of drives that can fail without warning.
There is no shop that you can simply drop in to, and no need to drive anywhere. As the Staines part of the service, once you've had your quote over the telephone (0800 689 0668) or with our free online diagnostic tool, your device is posted from Ashford to our send-in location, Guildford Data Recovery, which is approximately 30 to 40 minutes down the A320. Use tracked, insured post so you know where your device is at all times. Simply pack your device securely, or we would be happy to give guidance on how to do so, and it will be on an engineer's workbench the very next working day.
Each and every recovery process begins in exactly the same manner: a complimentary diagnostic, followed by one fixed written quote prior to starting on the recovery work. For logical faults (deleted files, file corruption, a drive that won't mount) you only pay if we recover your data. Mechanical, electrical, water damage and fire damage cases require repair bench work, with 50% of the fixed quote payable upfront and the balance only if we recover your data. However, you will always know the full price before you commit. We cannot assist with mobile phones, tablets or any storage that has been soldered directly onto a motherboard, so please ask us first if that's what has failed.
Before sending anything, get a quote from us either by telephone or using our free online diagnostic. Then post your hardware to us (tracked and insured), or drop it off at our Guildford laboratory in person.
Sending a drive from a computer, laptop, MacBook, iMac, CCTV/DVR or server? You will need to remove the internal hard drive or SSD and send us just the drive, as we are unable to remove the drive for you. We also cannot recover storage soldered onto a motherboard, such as in Apple Silicon Macs and some thin laptops. Only drives that can be removed from a machine and sent to us can be recovered. If you are unsure whether your device has a removable drive, please call us before sending. RAID, server and SAN drives need to be removed from their enclosure and labelled by bay. For a NAS, send the disks themselves if they are removable, otherwise the entire NAS device. An external single drive should come to us whole, along with its cable and power supply.
↓ Print the booking-in & shipping form (PDF)
Please mark the package for the attention of Guildford Data Recovery, and we will call you as soon as we have diagnosed your media.
Unsure as to how to proceed with sending the item in for recovery? Then simply call 0800 689 0668, or complete the free online diagnostic prior to dispatching the item to obtain your price quotation.
Free diagnostic, fixed quote, and in most cases you only pay if we recover your data. Start now or call the freephone.