Simply answer 3 quick questions (device, manufacturer, symptom) and get an instant read-out from an engineer as to what fault probably exists, the do's and don'ts right now and the usual turnaround time. Add your details and an engineer will personally confirm it all ASAP.
Free at both stages: the online read-out and the bench diagnostic. You only ever pay against a fixed quote that has been approved by you, and in most cases you only pay if we recover your data.
Once your free diagnostic is complete, your exact quote will be confirmed in writing; it costs nothing to find out. For logical recoveries (deleted, formatted or corrupt data), you only pay if we recover your data. Drives which require invasive work due to electronic, mechanical, physical, water or fire damage require upfront payment of 50% of the quote before anything is touched, always set out in writing.
First get a quote (0800 689 0668 or via our free online diagnostic), then post to: Guildford Data Recovery, Building 2, Ground Floor, Guildford Business Park, Guildford, GU2 8XH, clearly marked for the attention of Guildford Data Recovery. Downloads: ↓ shipping form (PDF) · ↓ terms & conditions (PDF)
Leave your details below and we'll call you back ASAP with honest odds and the next steps, with nothing owed and nothing assumed.
An engineer will look it over and get back to you ASAP. Ready to send the device already? Post it to Building 2, Ground Floor, Guildford Business Park, Guildford, GU2 8XH, marked for the attention of Guildford Data Recovery.
If you would prefer to discuss the problem with one of our staff over the telephone, please call 0800 689 0668 (Monday to Friday, 9am to 5:30pm). Explaining the fault down the phone does the job just as well.
We charge based upon three fixed pricing bands covering the vast majority of jobs. The price quoted is always based upon the type of device involved, never the degree of urgency. Following completion of your free diagnostic, a single fixed fee will be communicated to you in writing. For logical recoveries you only pay if we recover your data; when a drive has suffered electronic, mechanical, physical, water or fire damage and therefore requires invasive work, 50% of the quote is payable upfront (see below).
USB sticks and memory cards, including SD, microSD and CF.
A single hard drive or SSD, internal or external, from a laptop, desktop or Mac.
RAID, NAS and servers, imaged and rebuilt drive by drive and priced to the job.
CCTV/DVR recorder drives cost a fixed £400 + VAT, and a standard forensic investigation costs £800 + VAT; both are paid 100% upfront, and larger investigations will be quoted in writing prior to any work being undertaken. For logical recovery you only pay if we recover your data (e.g. deleted, formatted or corrupt data, or a healthy drive which the system cannot see). This does not apply to drives suffering from electronic, mechanical, physical, water or fire damage: these require invasive procedures (a new PCB or controller, head/motor repair, NAND chip-off or firmware/service-area access), therefore 50% of the quoted price is payable upfront for parts and lab time. Exceptional cases (burnt boards, snapped media and large multi-disk rebuilds) sit higher and will always be quoted in writing first, after the free diagnostic.
Your device will receive a genuine engineering examination upon arrival, instead of a quick 5-minute software check. Within two working days you should receive information regarding:
The board, bridge and power circuitry are tested first, to establish whether the issue lies with the electronics and whether the original ROM has been damaged.
The condition of the drive's heads, motor and platters is established before the drive is asked to make any real effort during a recovery attempt.
The PC-3000 bench inspects the service area and translator: issues that no software tool will identify.
Hardware imagers conduct a controlled read evaluation to determine how much of the surface or NAND actually reads back.
A good idea of what parts are still intact, which have been damaged, and which of your files and folders can be recovered.
The cost for recovery is one set price that is based upon the true cause of failure: take it or leave it, and either way you owe nothing.
Before sending anything, get a quote from us either by telephone or using our free online diagnostic. Then post your hardware to us (tracked and insured), or drop it off at our Guildford laboratory in person.
Sending a drive from a computer, laptop, MacBook, iMac, CCTV/DVR or server? You will need to remove the internal hard drive or SSD and send us just the drive, as we are unable to remove the drive for you. We also cannot recover storage soldered onto a motherboard, such as in Apple Silicon Macs and some thin laptops. Only drives that can be removed from a machine and sent to us can be recovered. If you are unsure whether your device has a removable drive, please call us before sending. RAID, server and SAN drives need to be removed from their enclosure and labelled by bay. For a NAS, send the disks themselves if they are removable, otherwise the entire NAS device. An external single drive should come to us whole, along with its cable and power supply.
↓ Print the booking-in & shipping form (PDF)
Please mark the package for the attention of Guildford Data Recovery, and we will call you as soon as we have diagnosed your media.
Unsure as to how to proceed with sending the item in for recovery? Then simply call 0800 689 0668, or complete the free online diagnostic prior to dispatching the item to obtain your price quotation.
To obtain a quote, please contact us via telephone (0800 689 0668) or use the free online diagnostic. After completing the quote process, package your device with your name and phone number included inside, and post it via a tracked and insured service.