Answer three quick questions — device, manufacturer, symptom — and get an engineer's instant read-out of the probable fault, the do's and don'ts for right now, and the usual turnaround. Add your details and an engineer will personally confirm it all ASAP.
Free at both stages — the online read-out and the bench diagnostic alike. Payment only ever happens against a fixed quote you've approved, and only when the recovery succeeds.
Your exact quote is confirmed in writing once the free diagnostic is finished — it costs nothing to find out. No fix, no fee covers logical recoveries (deleted, formatted or corrupt data); drives with electronic, mechanical, physical, water or fire damage need invasive work, so 50% of the quote is payable upfront — always set out in writing before anything is touched.
Post to: Guildford Data Recovery, Building 2, Ground Floor, Guildford Business Park, Guildford, GU2 8XH — marked for the attention of Guildford Data Recovery. Downloads: ↓ shipping form (PDF) · ↓ terms & conditions (PDF)
Pop your details below and you'll get a callback ASAP with honest odds and the next steps — nothing owed, nothing assumed.
An engineer will look it over and get back to you ASAP. Ready to send the device already? Post it to Building 2, Ground Floor, Guildford Business Park, Guildford, GU2 8XH, marked for the attention of Guildford Data Recovery.
Rather talk it through? Call 0800 689 0668 (Mon–Fri 9:00am–5:30pm) — explaining the fault down the phone does the job just as well.
Three fixed bands cover the majority of jobs — what you pay tracks the device, never the panic. After the free diagnostic, a single fixed figure goes to you in writing. Logical recoveries are no fix, no fee; drives with electronic, mechanical, physical, water or fire damage need invasive work, so 50% of the quote is payable upfront (see below).
USB sticks and memory cards — SD, microSD and CF.
A single hard drive or SSD — internal or external, laptop, desktop or Mac.
RAID, NAS and servers — imaged and rebuilt per drive, priced to the job.
CCTV / DVR recorder drives are a fixed £400 + VAT, and a standard forensic investigation is £800 + VAT, payable 100% upfront (larger cases scoped and quoted in writing). No fix, no fee applies to logical recoveries — deleted, formatted or corrupt data, or a healthy drive the system just can't see. It does not apply to drives with electronic, mechanical, physical, water or fire damage: those need invasive work — a new PCB or controller, head/motor repair, NAND chip-off or firmware/service-area access — so 50% of the quoted price is payable upfront for the donor parts and lab time. Exceptional cases (badly burnt boards, snapped media and large multi-disk rebuilds) sit higher and are always quoted in writing first, after the free diagnostic.
Your device doesn't get a five-minute software scan when it lands here — it gets a genuine engineering assessment. Inside 2 working days you'll have answers on:
The board, bridge and power circuits are tested first — establishing whether the fault is electrical and whether the unique ROM survived.
Before the drive is asked to do any hard work at all, the state of its heads, motor and platters is established.
The PC-3000 bench inspects the service area and translator — faults that are completely invisible to software tools.
Hardware imagers run a controlled read assessment to measure how much of the surface or NAND genuinely reads back.
A clear picture of what survived intact, what corrupted, and which of your actual files and folders can come home.
A single price for the recovery, built on the real fault — take it or leave it, and either way you owe nothing.
Most customers post their media to us tracked and insured.
Sending a drive from a computer, laptop, MacBook, iMac, CCTV / DVR or server? Please remove the internal hard drive or SSD and send us just the drive — we don't provide an internal drive-removal service. We don't recover storage soldered to a motherboard (e.g. Apple Silicon Macs and some thin laptops) — only drives that can be removed and sent to us.
↓ Print the booking-in & shipping form (PDF)
Mark the package for the attention of Guildford Data Recovery and we'll call you as soon as we diagnose your media.
Not sure what to send? Call 0800 689 0668 first or use the free online diagnostic.
Box the device up with your name and number inside, and post it by a tracked service.